Delivery Information

We know just how important it is that your clothing / accessories arrive on time. We use a number of different parcel delivery companies dependent on the item, your location and the required timescales. We expect all of these companies to meet our standards. If you feel at any point that they have fallen short, please don’t hesitate to contact us.

Delivery Frequently Asked Questions

  1. How long will my order take?
  2. What are your delivery charges?
  3. Can I change the delivery address on my order?
  4. Do you provide International delivery?
  5. My order is late
  6. How can I contact your couriers?
  7. Who are your couriers

1.How long will my order take?

We will always endeavor to get your order out as quickly as possible, and in all cases within 24Hrs. Where unforeseen circumstances dictate that this may not be possible, we’ll contact you right away.

Once dispatched you will receive an email, and Standard Delivery should have your items with you within 1-2 working days

If you have any specific timescales in mind, please do not hesitate to contact us.

2.What are your delivery charges?

Standard UK delivery is free to UK Mainland addresses. International and faster delivery options are available, please contact us if you require something that isn’t shown.

3.Can I change the delivery address on my order?

Unfortunately, our courier companies are unable to change the delivery address. Please let us know the date you will be available for delivery to the address on the order or we can request that the parcel be returned to us and then re-sent at an additional cost

4.Do you provide International delivery?

Yes, if you can’t see a suitable delivery option, please contact us and we can arrange something to meet your requirements. 

5.My order is late

During busy periods, items can take up to 3 days to despatch. Upon despatch you will receive an email and, depending on the delivery option of your choice, all UK Mainland orders should be delivered within 5 working days although busy periods can add a day or two. Please be aware that our couriers may deliver as late as 9pm in the evening during busy periods.

If you have received a despatch notification, but do not receive your parcel within 7 working days please contact us.

6.How can I contact your couriers?

Please contact us and we will contact our couriers on your behalf. Please not that we are unable to query the delivery until the expected delivery date has passed.

7.Who are your couriers?

For standard UK Mainland delivery we use DPD. International, Channel Islands and BFPO deliveries will be handled by Royal Mail

There may be circumstances where we have to use other couriers, this will not affect our service to you.